Refund policy

At Loving My Greens, we want all customers to be satisfied with their purchases. If for some reason you would like to return a product, you can bring it to the store with the original, paper or digital receipt for a full refund or exchange in accordance with the following guidelines:


  • Refunds are issued in the form in which payment was made at the time of purchase. If no paper or digital receipt is available, we will use sales records to verify your purchase. If we are unable to verify purchase with a receipt or our sales records, we may require a valid form of identification, and we will exchange the item or issue a store credit for the lowest sale price within the last 30 days.
  • The value of the refund for returns with a receipt will be the price paid on date of purchase, adjusted to reflect any coupons or offers received.
  • We accept returns of non-perishable items within 15 days and returns of perishable items within 5 days of purchase.
  • Perishable product returns are subject to manager’s discretion, in accordance with our food safety policies and as allowable by law.
  • All perishable food items returned to the store are discarded and cannot be resold. 
    • We will accept returns of products that do not meet quality standards, but cannot accept returns of perishable foods that are purchased in excess or in error (wrong variety, flavor, size, etc.). These returns are costly to the store and the consumer, and also add to the waste stream, impacting the environment.
    • We encourage you to freeze such items for future use (if possible), or donate them to friends, family or local food banks, pantries or charities.

We cannot issue refunds, credits or exchanges for the following:

  • Products that are spoiled or damaged due to a power failure, improper storage or misuse.
  • Gift cards, e-gift cards.
  • Refunds or exchanges for purchases made via electronic benefit transfer (EBT).
  • Other restrictions may apply.

To start a return, please contact us at thrive@lovingmygreens.com. Items sent back to us without first requesting a return will not be accepted.