Return & Refund Policy

Last Updated: October 26, 2026

At Loving My Greens, your satisfaction matters to us. We take pride in growing fresh, high-quality microgreens and carefully preparing every order.

We want you to feel confident in your purchases. Because we offer fresh, perishable foods as well as other products, our return and refund procedures vary depending on the type of item purchased.

1. Fresh Microgreens & Perishable Foods

Our fresh microgreens and other perishable food products are grown or prepared with freshness and quality in mind.

Due to their perishable nature, these products generally cannot be returned or exchanged because of a change of mind, personal taste preferences, or customer ordering mistakes.

However, if your order arrives damaged, spoiled, incorrect, or otherwise fails to meet our quality standards, we want to make it right.

Reporting an Order Issue

Please contact us within 48 hours after delivery if:

• Your microgreens arrive damaged, spoiled, or in unacceptable condition.
• You receive an incorrect product or quantity.
• An item is missing from your order.
• You experience another product-quality or fulfillment issue.

Email thrive@lovingmygreens.com with your order number, a brief description of the issue, and photographs when available.

We understand that circumstances vary and will reasonably consider situations where a customer is unable to report an issue within the standard reporting period.

Refunds, Replacements & Store Credit

When a qualifying issue is confirmed, we may offer an appropriate resolution, including:

• Refund: A full or partial refund to your original payment method.
• Replacement: A replacement product, subject to availability and our growing and delivery schedules.
• Store Credit: Credit toward a future purchase, with your agreement.

The appropriate resolution depends on the circumstances and any applicable consumer protections.

For food-safety reasons, we generally do not require customers to return spoiled or damaged perishable products. Please do not ship perishable foods back to us unless specifically instructed.

2. Non-Perishable Products

Eligible non-perishable products may be returned within 15 days after delivery, provided they are unused, in their original condition, and accompanied by proof of purchase.

To initiate a return:

1. Contact thrive@lovingmygreens.com with your order number and reason for requesting a return.
2. Wait for return authorization and instructions.
3. Follow the provided instructions for returning the item, if applicable.

Returns may be subject to inspection to verify eligibility.

Any applicable return shipping arrangements or costs will be communicated before the return is authorized.

3. Items Generally Not Eligible for Return

Except where required by law or when a product arrives defective, damaged, incorrect, or fails to meet applicable quality standards, the following are generally not eligible for return:

• Fresh microgreens and other perishable foods without a qualifying quality issue.
• Products damaged through improper storage, handling, or misuse after delivery.
• Gift cards and electronic gift cards.
• Used or otherwise ineligible non-perishable merchandise.

4. Refund Processing

Once a refund is approved, Loving My Greens will initiate the refund to the original payment method unless another arrangement is agreed upon.

The time required for the refund to appear in your account depends on your bank or payment provider.

Replacement products will be arranged according to availability and our regular growing, harvesting, and delivery schedules.

5. Subscription Orders

Our commitment to product quality applies equally to one-time purchases and recurring subscription orders.

If a subscription delivery arrives damaged, spoiled, incorrect, or otherwise fails to meet our quality standards, please contact us within 48 hours after delivery using the procedures described above.

Changes to upcoming subscription orders, including pauses or cancellations, are subject to the applicable subscription terms and processing schedules.

6. Contact Us

If you have a question about your order, need assistance with a product-quality issue, or would like to request an eligible return, please contact us.

Loving My Greens

Email: thrive@lovingmygreens.com

Website: https://lovingmygreens.com

Please include your order number whenever possible so we can assist you efficiently.

We appreciate your trust in Loving My Greens and the opportunity to make things right when an issue arises.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.